Shipping Policy
Shipping Policy – GhostFaceGorilla
Order Processing & Tracking
GhostFaceGorilla processes orders as quickly as possible. Processing time typically ranges from 6–72 hours, excluding Sundays and federal holidays.
Once an order has shipped, tracking information is automatically emailed to the address provided at checkout. Failure to receive or review tracking notifications does not constitute non-delivery.
GhostFaceGorilla is not responsible for carrier delays once a package has been tendered to USPS.
Shipping Destinations
We ship to:
- All 50 U.S. states
- U.S. Minor Outlying Territories
- APO/FPO addresses
At this time, international shipping is not available.
Available Shipping Methods
- USPS First Class Mail (3–5 business days – estimated)
- USPS Priority Mail (1–3 business days – estimated)
- USPS Priority Mail Express (1–2 business days – USPS Guaranteed)
⚠️ All delivery times are estimates unless explicitly marked as guaranteed by USPS.
Guaranteed vs. Non-Guaranteed Services
The ONLY guaranteed shipping service is USPS Priority Mail Express.
If a Priority Mail Express shipment arrives later than the delivery standard published on USPS.com, customers may request a shipping label refund directly through USPS, subject to USPS approval.
First Class Mail and Priority Mail are NOT guaranteed.
Shipping fees for these services are non-refundable under all circumstances, including delays.
Cut-Off Times
- Express Shipping Cut-Off: 10:00 AM (PST) for same-day shipment
- Orders placed after 1:00 PM (PST) on Saturdays ship the following Monday (excluding USPS holidays)
Business days do not include weekends or holidays.
Address Accuracy & Delivery Responsibility
Customers are solely responsible for providing an accurate and complete shipping address at checkout.
Orders shipped to an incorrect, incomplete, or undeliverable address as entered by the customer are not eligible for refunds or replacements.
If a package is returned to GhostFaceGorilla due to an address issue, the customer may request reshipment at their expense once the package is received.
Delivery Confirmation & Chargebacks
Once a shipment is marked “Delivered” by the carrier to the address provided at checkout, delivery is considered complete.
Carrier delivery confirmation serves as final proof of delivery.
GhostFaceGorilla does not issue refunds or replacements for orders marked delivered by the carrier.Filing a chargeback for an order confirmed as delivered may result in:
- Account suspension
- Order cancellation privileges being revoked
- Supporting evidence being submitted to the payment processor
Lost, Stolen, or Delayed Packages
GhostFaceGorilla is not liable for:
- Packages lost or delayed by USPS
- Theft after delivery
- Carrier operational delays
Shipping Insurance
Shipping Insurance is included by default unless removed at checkout.
- If insurance was active, GhostFaceGorilla will assist with carrier claims
- If insurance was removed, the customer assumes full risk of loss, theft, or damage during transit
Claims without active shipping insurance will not be refunded or replaced.
Free Shipping Disclaimer
Free shipping (GhostFaceGorilla VIP Shipping) on orders over $220 is provided as a courtesy.
Free shipping orders:
- Are not guaranteed
- Are not insured unless insurance remains selected
- Are not eligible for refunds due to delays
Damage Claims
Damaged items must be reported within 48 hours of delivery. Claims submitted outside this window may be denied.
To initiate a damage claim, customers must provide:
- Order number
- Clear photos of the outer packaging
- Clear photos of the damaged product
Failure to provide requested documentation may result in claim denial.
Compliance Documentation
All GhostFaceGorilla shipments include appropriate compliance documentation in accordance with the 2018 Farm Bill.
Shipments are lawful for interstate transport.
Final Notice
By completing a purchase with GhostFaceGorilla, the customer:
- Acknowledges carrier risks
- Accepts delivery confirmation as proof of fulfillment
- Agrees to all shipping, insurance, and liability terms outlined above
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